The owner of the web store www.rendiauto24.ee (hereinafter the Web Store) is OÜ Rendiauto24 OÜ (registry code 12795789), located at Vana-Tartu mnt 18, Tallinn.
Validity of the sales contract, goods and price information
Terms of sale are valid for purchasing goods from the Web Store.
Web Store prices are listed with the products. Delivery charges apply to the regular price of the items.
The cost of delivery depends on the location of the buyer and the means of delivery. The service fee is shown to the buyer upon completion of the order.
Information about the goods is provided in the Web Store directly near the merchandise.
To order goods, you must add the desired products to the basket. To complete the order, fill in the required fields and select the appropriate delivery method. The fee is then displayed on the screen, which can be paid through a bank link or other payment solution.
The Agreement enters into force upon receipt of the amount on the Web Store Account.
If the ordered goods cannot be delivered due to the expiration of the goods or for any other reason, the buyer will be informed of the fact as soon as possible and the money (including delivery costs) will be returned as soon as possible, but not later than within 14 days after the sending of the notice.
Goods will be shipped to the following countries: Estonia, Latvia.
The cost of sending the goods is borne by the buyer and the corresponding price information is displayed at the shipping method.
Intra-Estonian shipments usually reach the destination designated by the buyer within 3-7 business days from the day that the sale contract entered into force. Delivery outside of the Republic of Estonia is completed within 5 calendar days.
In exceptional cases, we reserve the right to deliver the goods within 45 calendar days.
Right of withdrawal
After the order is received, the buyer has the right to withdraw from the e-commerce contract within 14 days.
Depending on the products, the buyer may not have the right to withdraw, in such a case the corresponding products and services must then be listed and must comply with the conditions listed in § 53 (4) of the Law of Obligations Act.
The right of withdrawal does not apply if the buyer is a legal person.
In order to use the right of return within a 14-day period, goods ordered cannot be used in any way other than that necessary to satisfy the nature, characteristics and operation of the goods in the manner permitted for testing the goods in the physical store.
If the item is used for purposes other than what is necessary to ascertain the nature, characteristics and operation of the goods or there are signs of use or wear, then the seller shall have the right to lower the refund by deducting the value loss of the goods.
In order to return the goods, you must submit an application for withdrawal of the goods and send it to the e-mail firstname.lastname@example.org no later than within 14 days upon receipt of the goods.
The cost of returning the goods is borne by the purchaser, unless the reason for the return is that the item to be returned is not in conformity with the order (e.g., a wrong or a defective item).
The buyer must return the goods within 14 days following the submission of the application or provide proof that he has transported the goods to a carrier during the aforementioned period.
The Web Store will return to the buyer all fees received from the buyer under the contract immediately upon receipt of the returned goods, but not later than 14 days after the receipt of the 14-day return application.
The Web Store may refuse to issue refunds until the refundable item has arrived or until the buyer has provided evidence that they have returned the item, whichever comes first.
If the buyer expressly opts for a delivery method that is not the most inexpensive delivery method offered by the Web Store as a way of offering delivery, then the Web Store does not have to reimburse the cost of the delivery to the client that exceeds the cost associated with the normal delivery method.
The Web Store has the right to withdraw from the sales transaction and to recover the goods from the buyer if the price of the goods in the online store has been marked significantly below the market price due to error.
The right to file a complaint
The Web Store is responsible for the contractual terms of the goods sold to the buyer for non-compliance or defect that existed at the moment of the transfer of the item, which occurs within a maximum of two years from the date of delivery of the goods to the purchaser. In the first six months of the transfer of the goods to the buyer, it is presumed that the defect was already in place at the time of delivery. The rejection of this assumption is the responsibility of the Web Store.
The buyer has the right to contact the Web Store at the latest within two months by sending an e-mail to email@example.com or by calling +372 6 888 617.
The Web Store is not liable for any defects that have occurred after the delivery of the goods to the buyer.
If the merchandise purchased from the Web Store has defects for which the Web Store is responsible, the Web Store will repair or replace the defective goods. If the goods cannot be repaired or replaced, the Web Store will return to the buyer all fees associated with the sales contract.
The online store complies with the complaint filed by the consumer in writing or in a format that can be reproduced in writing within 15 days.
Direct marketing and processing of personal data
The online store uses personal data entered by the buyer (including name, telephone number, address, e-mail address, bank details) only for processing the order and sending the goods to the buyer. The Web Store transfers personal information to the transport service companies in order to deliver the goods.
The Web Store sends newsletters and offers to the buyer’s e-mail address only if the buyer has expressed an interest in entering the email address on the web site and has indicated their wish to receive direct mail notifications.
The buyer can at any time cancel the offers and newsletters sent to their email by writing to us via email or by following the instructions in the email containing the offers.
Handling of disputes
If the buyer has any complaints about the Web Store, they must be sent to firstname.lastname@example.org or call +372 6 888 617.mailto:email@example.com
If the buyer and the Web Store cannot resolve the dispute by agreement, the buyer can contact the Consumer Dispute Committee. The Consumer Disputes Committee is competent to resolve disputes arising from a contract between the buyer and the Web Store. The buyer’s appeal is reviewed by the Commission free of charge.
The buyer can contact the European Union Consumer Dispute Resolution Platform.